iqOnline provides peace of mind. We “cover your back” when it comes to your network and internet connection. Our services are designed to assist you in maintaining your network, and more importantly, protect your network from the perils of today’s internet. With all the worms, viruses, trojan horses, and hackers, your business requires more than just internet access. We keep a sharp eye on the evil that lurks the internet and take proactive measures to help prevent disaster.

But it doesn’t just stop there! iqOnline goes one step further – we provide emergency services when disaster does strike; iqOnline is there to take care of it. Unlike telephone and cable companies, our core competency is network operations, not cheap long distance or cable TV. If disaster ever strikes, iqOnline is there to take care of your business.

Who needs Managed Network Services?

There is an expensive problem with the "scalability" model for office systems:  Someone big can afford the expert staff to maintain the system while someone small may be left in a nightmare cycle of vulnerability, failure, and expensive recovery.

If your company:

     ...then you may need our services!

How will Managed Network Services benefit my company?

Office systems, especially server-based LAN's, require regular maintenance to continue reliable operation.  The failure may first appear as a slowing in performance leading to an eventual grinding halt, or may creep up with no warning and stop everything suddenly (we call it the "IT Train Wreck").  Sometimes these failures are from something obviously wrong like a virus or worm attack, but other failures may result from normal daily operations like a log file on a server growing until it fills the main hard drive partition and causes the server to fail.

Our service is designed to provide the preventative maintenance to avoid the foreseeable and an IT On Demand source familiar with your environment to quickly overcome the unforeseeable.  In short, our service gives you the security of an on-staff expert without the $100,000 annual salary.

What does iqOnline do to manage my network?

Maintenance tasks appropriate for your office system will be performed on a regular schedule remotely from our NOC.  Reports of any potential problems will be issued immediately upon discovery with our recommendations for correction.

If your system experiences a failure or requires other attention, you can call our help line.  If the issue can be addressed remotely, you are guaranteed one hour response time.  If the issue requires on-site work, you are guaranteed that a specialist will be dispatched within two hours of your report.

In addition the the included time for completing your regular maintenance schedule, our Managed Network Services also include "no additional charge" time blocks each month that can be used for dealing with your issues.  Additional time is billed at half our normal rates.

How much will this cost?

Our service is generally billed on a per-service/per-server basis.  To understand this model, you must first know what we call a "server" and a "service".  A "server" is a computer attached to other computers through a network that provides centralized "services".  A "service" is a particular function that a server performs such as sharing files, Microsoft SQL Server (database) access, Microsoft Exchange (email and scheduling), file backups, internet connection sharing, etc.  Not all networks have computers dedicated to this purpose, but instead use computers that are also workstations.

Each site is evaluated for a flat fee and then assigned a value based on its complexity.  Most sites use the following scale:

You may either pay the recurring fees monthly (with no obligation) or prepay for 11 months of service and get the 12th month of service free.

I'm still not sure if I need it.  How can I make a good decision about this?

Call us.  We'll talk to you about your situation and help you decide.  Here's the BOMBSHELL:  We will be honest with you!  We don't believe that our service is for everyone and we're not willing to put our reputation at risk to sell you something you don't need. 

Our goal is to profit from our talents by making them available to a large enough pool of needs for them to have value.  Only the very large companies need our kind of expertise on a dedicated basis.  But what about the company that needs our expertise a few days (or even a few hours) out of the month?  Their need is just as real, just not as often.  To us, having 20 companies that need a day of work every month is the same as having 1 company that needs 20 days.

Remote Management

By monitoring your network from our data center, you negate the need for a full-time staff.

Local Management

When machines fail or printers jam or servers crash, iqOnline has the staff and resources to respond quickly.